Privacy Pledge

S&A is committed to protecting your privacy. The information we gather is used to secure ordering and provide a more personalized shopping experience. You can help us ensure your privacy by not sharing your E-Account user name or password with anyone. If you have any concerns, comments or complaints, be sure to let us know.

How much information do we ask you for?
We require only the personal information that is needed for safely processing your online order and for contacting you about your transactions. It is used exclusively for that purpose. Your personal information is not shared with any other party. When you purchase online from S&A, we will contact you by Email to confirm your order and to update you on the status of your order.

Customer satisfaction
S&A is committed to providing all customers with a world-class experience. In order to measure how well we are doing and to better understand how we can continually improve our product offerings and our ability to meet your unique requirements, from time-to-time we may contact you by phone or Email and solicit your participation in research. Your participation is voluntary and you may request to remove yourself from future efforts of this kind.

How do we protect your information?
We employ powerful 128-bit encryption technology and Secure Socket Layers (SSL) in all areas where your personal identity is required. Your account information and order history are kept behind our firewall on separate servers. All transaction information is processed under encrypted channels, although you always have the option to choose unencrypted processing. In addition, access to your personal information is restricted within our company to provide maximum security.

Who can see your account information?
Only authorized programming personnel at S&A are permitted to see your password. Your account manager is not permitted to see your password. Nor are any other personnel. If you forget your password, you can receive a reminder via Email or you can create a new one. Only authorized sales, customer service and accounting personnel are permitted access to your account information. Employees who violate our privacy pledge will be subject to our normal disciplinary process.

What if you change how you use my information?
If we change how we use your personal information, we will notify you by prominently posting notice of the change to this site.